Culver City German Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 12:00 PM
5

This was a great experience!! Needed a last minute smog check for the DMV reg. Call Rafi and he said he could handle it right away and he was RIGHT!!! In and out in 20 mins!!! It was fantastic!! Going back for auto repair work too!!

5

I have had the best experience here in all my years of owing a mercedes. The owner was fair in pricing along with excellent customer service. I have finally found a mecanic I can trust with my car and my pocket book.

5

Honest people that didn't fix something that wasn't broken.

1

The repairman lied to me. I could not trust you with my car and I don't believe what you've done to the car for the initial service. The very first time I called the repair shop, I spoke to an older man who I told my problem to about Limp Mode and Transmission Light. He said he could help after listening to my concerns and so I came. Then I spoke to him and the repairman (a young(er) man who fixed my keys and also did some other service repairs) in person when I brought the car. My car was already driving in limp mode so I told the repairman as well. He said ok no problem and I remember specifically telling him "I am not sure what the problem is because it drives in limp mode periodically with all the gear shift lights on" and he asked me to repeat it to him twice because it concerned him that they were blinking. Then he said he understood and ran the scanner, told me I could rent a car for free as a service. The service was great and I thought my car was in good hands. Couldn't take the rental bc it was the weekend. They emailed me a list of things that needed to be fixed, and then proceeded to change out $1200 worth of filters instead of the engine, coolant, or water pump which was also listed but I said I could only afford $1200 in repairs. Engine, coolant, and water pump sounds more important to me and they could have fixed that instead of the filters and it would have been in budget but I trusted what they recommended. Because I'm not the one with the scanner looking up codes and fixing the car right? That's their job isn't it? I come to pick up the car and asked the older man "which parts were repaired again?" for clarification and I had to have 2 people come help me and tell me what was fixed. Was just excited to get it back and driving, signed, paid, and took my keys. Then I drive away and the car starts driving in limp mode again. I call and come back asking what happened, the younger repairman says he's been driving and driving the Audi around no problem. That sounds like absolute bull to me. I said the problem when I first came in was limp mode why is it limp mode again? He said he didn't know and it was news to him. He said sorry I'll go see what I can do. Then he comes back and says "I don't remember you telling me about limp mode or transmission you should have checked the repair" and he also blamed it an another technician. That makes NO SENSE because I remember talking to that man specifically about the problem. I was very clear with the older white gentleman who took my payment and the repairman I spoke to when I arrived initially and when I came to pick up the car. If the same two men I spoke to about my initial concern, limp mode, and the car is still in limp mode, then what have they fixed? The repairman who listened to my initial concern says he passed it on to another technician. Ok then bring me him?? They said "he's not here" ok great My car is running WORSE than when I brought it in and an employee told me a lie to my face. The check engine light is on. I don't trust your repair I don't trust a word you've said to me thus far. It seems very unlikely you even did the right repairs considering the man I remember seeing with my own two eyes and speaking with blamed it on someone else and then said he didn't remember. How is that my fault? If I told HIM then it is HIS responsibility to tell that to the man fixing my car right? How am I supposed to tell him when I have never seen him or met him? Didn't even give me a name just said "someone else worked on your car" as in "the two people you told the problem about had nothing to do with your car so you can't be mad at them". He just happens to not be in the day I pick up the car? Wonderful

3

Thank you very much for your business. We take pride in our work and we hope that you are proud of your choice to use professional services at RAFI Autotech. We strive for your complete satisfaction. We will not be satisfied until you are. It really makes our day when visit Rafi Autotech web site and post your review. Cheers.

- Rafi Autotech
5

Vera. Thank you very much for your honest review about our facility. You are not alone. It is not easy to find a good BMW Technician. To understand why you need to know about BMW repair. Why so many people hate going to the Dealer or local Mechanic. We also insist that all our technicians are certified. Over the years We have had the joy and privilege of working on every model of BMW. Diagnosis by factory trained and certified. BMW and Bosch Certified. Al repair is Guarantee. Fast turnaround and outstanding service. We have the latest tools and equipment to perform service diagnose and repair. Cheers.

- Rafi Autotech
5

5

Golden. We are very happy to see that you enjoyed our service. During these stressful times, Thanks.

- Rafi Autotech
5

Love. We are very happy to see your positive review and that you enjoyed our experience at our business. Our staff are certified and trained with values integrity and honesty.We work very hard to make sure our cliental feel welcomed at our location. Thanks.

- Rafi Autotech
5

We are very happy to see your positive review and that you enjoyed our experience at our business. Our staff are certified and trained with values integrity and honesty.We work very hard to make sure our clientele feel welcomed at our location. We enjoy providing an excellent expert service that prioritize all costumer's needs. Thank you for your trust at our business. We look forward to seeing you again in the future. Cheers.

- Rafi Autotech
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