I had great help, My BMW wouldn't start and I called Rafi Autotech for help, the technician asked if I have another key, I said yes, the tech said try the second key and call back, The second key did work and the car start and run fine now, I did call back to thank Rafi Autotech and asked what is my charge, the answer was nothing, have a nice day. I did bring my car in for oil change the service was easy, the shop is very clean and professional. No surprise. I will tell any one with BMW to visit that place..