Culver City German Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 12:00 PM
5

Rafi an his tech are good and honest people. Quality work. Trustworthy.

Thanks for your loyal support and we will be always happy to help and suport.

- Rafi Autotech
2

I'm hesitant to write negative reviews about auto shops, because how can you tell whether failures or car issues are due to bad luck? Or even my own incompetence or bad maintenance. But I'm going to make an exception here, because I visited Rafi Autotech for some work on tires, brakes, and an oil change, and within a few months I had an oil leak, a tire sensor failure, and an issue with brakes. The oil leak and the brakes seem to me to be pretty clearly linked to the work they did, but I'll just lay out the whole story. In January, one of my tires started leaking pressure like crazy, like 10 psi per day. I had avoided getting work done on my car during the pandemic (although I had it serviced in March 2020), but I needed this to be looked at. I had just moved to LA, so I brought my car, a 2009 Audi A4, to Rafi for the first time to look at the tire leak. I figured while I was there, I'd get the car serviced (I've driven it quite a bit), including an oil change. I also guessed, correctly, that it was time to get my brakes replaced. So Rafi and his team found a nail in my tire. They removed it, patched the tire. They changed the oil, and did a full replacement of the brakes. Everything was good, they were nice and communicative, the work was all done in one day, and the price was reasonable. Because of the pandemic surge, I hardly left my house again for weeks after picking up my car, and I didn't drive my car even once. Then I left on a socially distanced road trip through the Southwestern US. After one day of driving (about 300 miles), my car gave me a low oil warning. I put in one quart, and kept on the road trip. I thought maybe the car was burning oil faster with driving, but the low oil warning never came back during the road trip. Which meant that it was leaking over time, not mileage. When I got back to LA, I realized that my parking spot at home had a big oil stain, where my car had been dripping oil. Remember: I drove the car home 2 miles from Rafi's, and then didn't drive it for weeks until I drove it out of LA, and during that time it was leaking oil, and I had no oil leak before bringing it to them. So I can't imagine this could have been caused by anything other than the oil change they did. I brought it to a different shop, who fixed all the issues and cleaned up the engine and so on. A month or so after that, two issues came up. The first is that I got a "tyre pressure system malfunction" warning. The second is that I started, occasionally (not always), hearing a loud high-pitched screeching from the rear left wheel. I brought my car back to the other same shop. They said they didn't hear the screeching, and that one of the tire pressure sensors had stopped working. They didn't charge me anything and said it would be cheaper and faster to go to a tire shop to get them to replace it, so I did that. The tire shop said the sensor battery probably just died - AFAIK I've never gotten them replaced (10 year old car). I don't know if this was caused by Rafi Autotech, very possibly the timing was just bad luck. The screeching got worse and more frequent recently, so I just recently brought it back to a shop. They identified the issue and said, unequivocally, that a wrong part had been used in my brake installation. Fortunately it wasn't too expensive to fix. So there you have it. I brought my car into Rafi's, they worked on brakes, tires, and an oil change. It seems like they almost for sure messed up two of them (wrong part in the brake replacement, and probably caused an oil leak), and possibly messed up the third (tire pressure sensor stopped working). Maybe it's bad luck, maybe they were unusually busy or rushed, but I know that I definitely won't risk bringing my car back. Update: Rafi and Aaron have reached out to me since I've posted this review, politely apologized, and we're trying to figure out why my experience went wrong. They also brought up the possibility of a refund or other resolution, although I've never asked for one. Given all the other good reviews they have and the response they've given me, as a reader you may consider that my experience was a fluke. I really appreciate their response so far, so I've at least bumped my rating up from 1 star to 2.

5

The BEST AND FASTEST!!! RAFI is AWESOME!! He's direct fast and efficient!!! In and out in 20 minutes!!! And a super cool guy. Loved in Germany. He definitely knows his cars!!! Briefly discussed old school Mercedes. He knows what he's taking about!!!

5

PERFECT JOB. Those guys are great. They know their job. I had a very special vehicle for this Smog Test. A 36 feet RV Fleetwood 2009. In less than 20 minutes, they did the job for a very great price. $80. Thank you for being so pro and nice.

5

Great service , super fast, super kind. Super easy, no fuss . Took less than 10 minutes and plenty of parking & space!

2

Great quality, fair prices and the mechanics are very friendly. The owner is nice too...if you're a man. If you're a woman, be prepared to deal with a misogynist.

5

I got a flat tire. While I was walking around my neighborhood and I found Rafi autotech.He fixed the tire instead of buying a new one. It's very helpful and kind to support for my problem. Thank you very much Rafi.

1

Piece of advice to all customers unfortunate enough to come here: Check the parts numbers they give you, because this place will upcharge you and then use a cheaper version. Had my power steering fluid reservoir changed here, and they charged me for an OEM part. They ended up using a cheap knock off. Charged me for expensive CHF 11s fluid for power steering fluid, which is green, and then used cheap dex 3 fluid instead (which is red.. not sure how they thought I wouldn't notice). Also told them my P/S reservoir and tubes were leaking and they didn't fix it all. Charged me for flushing, refill, and new parts, but my tank leaked empty in a month. Garbage mechanic. I'm sure he'll leave some goofy comment below about how I should come back in.. lol. Also deleted my first review

5

These guys are polite and efficient. They worked on my car right away.They did what I asked them to do with no BS. They price was good and they were very straight. I was treated like a human being. I'm happy!

5

Rafi displayed an integrity and honesty that I have seldom experienced with auto repair shops. Not only did he solve my problems with my 2015 Audi S5 but he went out of his way to test my keys and change the batteries before selling me a new car battery that I assumed was in need of replacing as the manual suggested would probably need replacing at about 5 years of age. His crew was also very polished and clearly well trained and polite. He even drained the battery and refilled and tested it and said it was still good. For all of you luxury car owners who can't stand the dealership mistreatment you will be well served and can feel confident that you are in good hands with Rafi. It feels good to have a place to have your car serviced where you can trust the management and get top notch service for your special car!

Rafi Autotech is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Rafi Autotech (310) 390-1108 if you have any issues in accessing any area of our website.